FAQ:

What does the error "Media inserted in Drive X is single layer. Please insert a double layer media to start the write process" mean?

DVD5 is single layered and DVD9 is double layered, the storage capacities of the two are very different: DVD-5 (Single layer) disk is often called 4.7 GB Media while DVD9 (Double layer) 8.5 GB Media.

When you receive this message, what you actually want is to burn to DVD5 disc, you can try:

1. Change the Output to DVD5 in Advanced Settings window by clicking on the wrench button to bring up the box.

2. Be sure that you set "Writable media (DVD-5) size" a good one for most of the blank media, and we would recommend to set 4300MB, the default one for DVD5 burning for most of the cases, you can check in Common Settings > Drives > DVD Write panel.

3. If you have done the above two, but still get the same message, please submit the problem along with your DVDFab log files to the support team for help.

Can we rip only the subtitles without having to rip any video/audio?

Yes, there is an SRT option to output only srt file. You can find the option under Profile panel > Format > Subtitle. It is available at DVD/Blu-ray/UHD Ripper. 

How to report incorrect metadata info when we come across it?

On the MetaInfo page in the upper right corner, you can use the triangle with the "!" inside to report incorrect meta info for the movie you come across. 

Where to find the free DVDFab HD Decrypter?

I don't want .nfo file, I like the old way, how to disable it?

You can disable the .nfo file by clicking on the Menu button on the upper right corner of DVDFab, go to Common Settings > General > Meta to uncheck the option "I want to use Meta information".

Will UHD Creator come to the Mac platform some day?

Currently, macOS doesn't have hardware GPU that can encode 4K HEVC 10bit for UHD now. If you use CPU, the process will use maybe days to encode a two-hour movie. So, no, UHD Creator won't be added to DVDFab for Mac in short time. 

Where can I find the crash file when encountering crash issue with DVDFab Mac version?

You can access the crash logs through Console app under Application->Utilities, which will display all the system messages. The crash file is usually located in ~/Library/Logs/DiagnosticReports, and you will see its name as this DVDFab_xxx.crash.

Where to find log files for DVDFab for mac?

When you encounter a problem when using DVDFab on macOS, besides decribe the problem, please send us the log files to help check it out. The default location is: /User/User name/Documents/DVDFab/Log 

What is .nfo file?

It's a new form for metadata, with which, DVDFab will output the file with the correct information and also output to a nfo file (Including the correct movie name, released date, description, genre, poster and background etc.), so that your media server DVDFab Movie Server, Kodi, Plex and EMBY will read the nfo file and show the correct movie/TV show information for you. Please check this page for more information. 

Where to find DRM Removal for Apple?

DRM Removal for Apple is embeded in the DVDFab 11 installer, please download and install DVDFab 11, on the main interface, click on "Utilities" to find it.