FAQ:

What does the error "Media inserted in Drive X is single layer. Please insert a double layer media to start the write process" mean?

DVD5 is single layered and DVD9 is double layered, the storage capacities of the two are very different: DVD-5 (Single layer) disk is often called 4.7 GB Media while DVD9 (Double layer) 8.5 GB Media.

When you receive this message, what you actually want is to burn to DVD5 disc, you can try:

1. Change the Output to DVD5 in Advanced Settings window by clicking on the wrench button to bring up the box.

2. Be sure that you set "Writable media (DVD-5) size" a good one for most of the blank media, and we would recommend to set 4300MB, the default one for DVD5 burning for most of the cases, you can check in Common Settings > Drives > DVD Write panel.

3. If you have done the above two, but still get the same message, please submit the problem along with your DVDFab log files to the support team for help.

What is the different between using DVD to Blu-ray Converter and convert DVD to Blu-ray with Enlarger AI?

DVD to Blu-ray Converter is to convert DVD movie into Blu-ray Format; while converting DVD to Blu-ray with Enlarger AI, it is the video quality that is changed, the video is upscaled from SD (480P) to Full HD (1080P).

Why it will not copy to a blank DVD, I can copy to the hard drive only- any suggestions?

Normally, this happens when you choose your hard drive as the target in the SAVE TO box, to correct this, all you need to do is to click on the down-triangle in the SAVE TO box, and choose your burner for the target. 

As for the movie disc has already been saved to the hard drive, you can load it as source to DVDFab Copy-Clone/Burn mode to burn it to blank media, so you don't need to go through the copy process again. 

And this is the same for Blu-ray copy. 

How can I set a standard mp4 profile so that the black bars are removed from a DVD/Blu-Ray Rip or converted video so that the image fills the entire screen?

There are two entries in DVDFab about the crop, one is in the Edit window, where you can click on the "Video Edit" button to check the Crop section and adjust the parameters; the other is in Common Settings > Conversion > Convert, there is an option "Crop Automatically", it's marked by default, and you can uncheck it if you want it to crop manually.

What is the best way to change resolution from 1080p to 720p for an entire TV season?

You can go to Advanced Setting window to change resolution and then click on the "Save my profile" option, it will display a new option "Save resolution", tick it and confirm the change, be sure that the "Apply to All" option is ticked too, it will create a new profile with name as xxx.default. Movie titles that use this profile will apply the same settings for conversion.

Can we rip only the subtitles without having to rip any video/audio?

Yes, there is an SRT option to output only srt file. You can find the option under Profile panel > Format > Subtitle. It is available at DVD/Blu-ray/UHD Ripper. 

How to report incorrect metadata info when we come across it?

On the MetaInfo page in the upper right corner, you can use the triangle with the "!" inside to report incorrect meta info for the movie you come across. 

Where to find the free DVDFab HD Decrypter?

I don't want .nfo file, I like the old way, how to disable it?

You can disable the .nfo file by clicking on the Menu button on the upper right corner of DVDFab, go to Common Settings > General > Meta to uncheck the option "I want to use Meta information".

Will UHD Creator come to the Mac platform some day?

Currently, macOS doesn't have hardware GPU that can encode 4K HEVC 10bit for UHD now. If you use CPU, the process will use maybe days to encode a two-hour movie. So, no, UHD Creator won't be added to DVDFab for Mac in short time.