DVDFab 11 User Manual Free Download

  1. What does "A/V Sync problem" mean?

    Some A/V sync problems may be caused by the layer break which is not present when the DVD is ripped to the hard disk. So please copy movie to hard drive first, then do the conversion. You can also use another audio channel and conversion format to see the result.

  2. What does "task_1 Error=1000" mean?

    Error 1000 means "DVD_Error_BD_MainMovie_Common". There would be some numbers behind it, please note and send us the log file to check. You'd better check if you still get the same error when you copy with Full Disc mode.

  3. What does "task_1 Error=700" mean?

    This Error 700 means you are copying an Blu-ray movie folder to another folder without any compression. To DVDFab, this process is meaningless. You can add this Blu-ray movie folder as source to output an ISO file or burn the movie folder to blank media to avoid this error. If you need to copy the movie folder from one location to another, you can just use the "Copy & Paste" method.

  4. Why does the burner ejects the blank disc automatically and pop up this error" it is not writable" ?

    It is probably a drive/media compatibility problem. Nowadays, there are many writer/media compatibility problems, and our suggestion is that you'd better try different brands of blank discs or change another writer to see which can work for you. Please use quality media to burn.

  5. Can I change the writable media (BD25/BD50) size?

    You go to DVDFab "Common Settings > Drives > Blu-ray Write" panel to adjust the writable media size for BD25 or BD50 to smaller/larger size. We do not suggest a larger size, as burning to the disc edge may cause unpleasant burning issues.

  6. What can I do if I have a DVD movie that can not copy?

    In this case, please do as suggested below:
    1. Please go to Menu button (the down triangle) in the upper right corner of DVDFab, click on Common Settings>DVD>Pathplayer, enable or disable Pathplayer to copy the movie again and see the result

    As a note: PathPlayer should be left in the default "Always Enable" mode unless there is some problem copying a certain DVD movie.

    2. If it doesn't help, lease specify the movie name and version. Attach the relavant dvdfab_internal.log file to the email and send to the support team via E-mail or using the contact form.

  7. What should I do if I can not send you the DVD INFO files?

    Please specify the a) full title, b) region code, c) country, d) release date and e) the type (HD/Blu-Ray or regular DVD) of the disc that you're having issues with. Then we will check what the problem is. Thanks!

  8. What does "There is no disc" mean when I play burned DVD on DVD player?

    Please check if the disc format (DVD-R/RW or DVD+R/RW) is compatible on your standalone DVD player. Also, please check whether or not your standalone DVD player and TV support playback of PAL, NTSC or SECAM videos. We don't touch the conversion between them.

  9. What is different between Packet writing and SAO writing?

    Packet writing is supported by all DVD drives which can write DVD-R. SAO is only supported by newer (almost all for now) DVD drives. Both write type output is compatible with DVD disc, which can be played by PC and standalone DVD player.

  10. What does the "Main Movie" option mean?

    If you select Main Movie to copy, our software will just choose the main title, which is normally the longest title of your original movie to process. Generally, for most of DVD movies, the longest title should be the main movie title, which means no extra things, such as Special Features, Trailers, and Menus. But for some special DVD movie, there coule be issue when you choose the longest title, in this case, you can use the preview feature of DVDFab to see which one is the main title you need to the copy.

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